Thank you for shopping with Tich. We want to ensure that you have a pleasant and satisfying shopping experience with us. In the event that you need to initiate a return or request a refund, please take a moment to familiarize yourself with our refund policy outlined below.

1. Eligibility for Refunds:

  - To be eligible for a refund, the item(s) must be unused, unworn, and in their original condition with all tags and labels attached.
  
2. Return Period:

  - You have 7 days from the date of purchase to initiate a return and request a refund. Beyond this timeframe, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

  - To initiate a return, please contact our customer support team either by phone or email. Provide them with your order details, including the item(s) you wish to return and the reason for the return.
  - Our customer support team will guide you through the return process, providing you with the necessary instructions, if applicable.
  - Please ensure that the item(s) are securely packaged to avoid damage during transit. We recommend using a tracked and insured shipping method for your return.
  - You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

4. Refund Process:

  - Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
  - If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account, depending on your payment provider's policies.
  - In cases where an exchange is requested, we will process the exchange promptly, subject to product availability. If the requested item is out of stock, we will issue a refund for the returned item(s).

5. Non-Refundable Items:

  - Gift cards and promotional/voucher codes are non-refundable and cannot be exchanged for cash.
  - Shipping charges and any additional fees associated with the purchase are non-refundable unless the return is due to our error or a defective product.

6. Damaged or Defective Items:

  - If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return, replacement, or refund, depending on the nature of the issue.

Please note that this refund policy applies to online purchases made directly through our website. If you have made a purchase through one of our authorized retailers or third-party platforms, their refund policies may apply.

We strive to ensure that you are completely satisfied with your purchase from Tich. If you have any questions or concerns regarding our refund policy or need further assistance, please do not hesitate to contact our customer support team.